Refund policy

ZÉLAVÉ BEAUTY Return & Refund Policy

Due to the personal nature of skincare products and for hygiene and safety reasons, we are unable to accept returns or exchanges on opened or used products.

Damaged, Defective, or Incorrect Items

Your satisfaction is important to us. If your order arrives damaged, defective, or you receive an incorrect item, please contact ZÉLAVÉ BEAUTY within 7 calendar days of delivery.

Please include your order number along with clear photos of the product, packaging, and any damage or defect. Once your claim has been reviewed and approved, we will provide an appropriate replacement or refund.

Order Issues

Please inspect your order as soon as it arrives. Claims submitted more than 7 calendar days after the delivery date may not be eligible for replacement or refund.

Change of Mind

Because our skincare products are personal-use cosmetic items, we generally do not accept returns or exchanges due to change of mind, personal preference, or products that have been opened or used.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations

Orders begin processing shortly after they are placed. We cannot guarantee that an order can be changed or canceled after submission.

Contact Us

If you experience an issue with your order, please contact ZÉLAVÉ BEAUTY through our Contact page and include your order number and details about the issue.